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Alerts

Tell me when…

Alerts keep an eye on a number and tell you when it crosses the line you set. You set one up by asking in Chat. Finish the sentence and watch Chat set it up.Here is Chat setting one up for a refund rate.

Olivia Mason asks:

Tell me when our refund rate goes above 13%.

Chat replies:

Your refund rate over the last 30 days is 12.6%, so it’s under the line for now. I’ll call this alert Refund rate over 13% and check it daily at 8am, which is the default.

Should this be an org-wide alert, posted to your Slack alerts channel and visible to everyone, or a personal alert, emailed just to you?

Olivia Mason answers:

Org-wide.

Chat confirms:

Done. Refund rate over 13% is set up.

  • Condition: Refund rate (last 30 days) goes above 13%
  • Checked: Daily at 8am. Next check Wed 30 Sept, 08:00
  • Scope: Org-wide, posted to your Slack alerts channel
  • Current value: 12.61%

Pause or delete it on the Alerts page.

Maya Okafor asks:

Tell me when EU orders drop 15% or more on the week before. Mondays are fine.

Chat replies:

EU orders over the last 7 days: 17, down from 21 the week before. I’ll call this alert EU orders down 15% and check every Monday at 8am, comparing each week with the last.

Should this be an org-wide alert, posted to your Slack alerts channel and visible to everyone, or a personal alert, emailed just to you?

Maya Okafor answers:

Personal, just me.

Chat confirms:

Done. EU orders down 15% is set up.

  • Condition: EU orders (last 7 days) fall by 15% or more on the previous check
  • Checked: Weekly, Mondays at 8am. Next check Mon 5 Oct, 08:00
  • Scope: Personal, emailed just to you
  • Current value: 17

Pause or delete it on the Alerts page.

Sam Reid asks:

Tell me when the Copperfield ceramic mug set drops below 40 in stock. Check every hour.

Chat replies:

The Copperfield ceramic mug set has 64 units in stock. I’ll call this alert Mug set stock below 40 and check it hourly, on the hour.

Should this be an org-wide alert, posted to your Slack alerts channel and visible to everyone, or a personal alert, emailed just to you?

Sam Reid answers:

Org-wide, the ops team watches that channel.

Chat confirms:

Done. Mug set stock below 40 is set up.

  • Condition: Copperfield mug set units in stock fall below 40
  • Checked: Hourly, on the hour. Next check 11:00 today
  • Scope: Org-wide, posted to your Slack alerts channel
  • Current value: 64

Pause or delete it on the Alerts page.

Tom Hughes asks:

Tell me when EU on-time delivery gets back to 90%.

Chat replies:

EU on-time delivery over the last 7 days is 82.4%. I’ll call this alert EU on-time back to 90%: it fires on the check where the rate crosses 90%. I’ll check it daily at 8am, which is the default.

Should this be an org-wide alert, posted to your Slack alerts channel and visible to everyone, or a personal alert, emailed just to you?

Tom Hughes answers:

Personal.

Chat confirms:

Done. EU on-time back to 90% is set up.

  • Condition: EU on-time delivery (last 7 days) reaches 90%
  • Checked: Daily at 8am. Next check Wed 30 Sept, 08:00
  • Scope: Personal, emailed just to you
  • Current value: 82.4%

Pause or delete it on the Alerts page.

Leah Brennan asks:

Tell me when open disputes go up by 5 or more in a day.

Chat replies:

There are 18 open disputes right now. I’ll call this alert Open disputes up by 5 and check daily at 8am, comparing each day with the one before.

Should this be an org-wide alert, posted to your Slack alerts channel and visible to everyone, or a personal alert, emailed just to you?

Leah Brennan answers:

Org-wide.

Chat confirms:

Done. Open disputes up by 5 is set up.

  • Condition: Open disputes rise by 5 or more on the previous check
  • Checked: Daily at 8am. Next check Wed 30 Sept, 08:00
  • Scope: Org-wide, posted to your Slack alerts channel
  • Current value: 18

Pause or delete it on the Alerts page.

Priya Nair asks:

Tell me when average order value moves 10% either way, week to week.

Chat replies:

Average order value over the last 30 days is £137.10. I’ll call this alert Order value moves 10% and check every Monday at 8am, against the week before, up or down.

Should this be an org-wide alert, posted to your Slack alerts channel and visible to everyone, or a personal alert, emailed just to you?

Priya Nair answers:

Just me.

Chat confirms:

Done. Order value moves 10% is set up.

  • Condition: Average order value (last 30 days) changes by 10% or more, either way, on the previous check
  • Checked: Weekly, Mondays at 8am. Next check Mon 5 Oct, 08:00
  • Scope: Personal, emailed just to you
  • Current value: 137.1

Pause or delete it on the Alerts page.

Example data.

Observability made easy.

An alert keeps working long after the chat ends. These work the way they do in the app, on the same example data.

Alerts

Metrics we watch for you and tell you about when something changes. Ask Chat to add one.

Org-wide

Shared with everyone in your organisation and posted to your Slack alerts channel.

Refund rate over 13%

Refund rate (last 30 days) goes above 13%

DailyOrg-wideActivePaused
Last checked
Not checked yet
Last value
Last value 12.61 vs threshold 13
Created by
Created by Olivia Mason
PauseResume

Paused. No checks until it’s resumed.

Personal

Visible only to you and delivered by email.

Paid social return below 2

Paid social return on ad spend (last 14 days) falls below 2

WeeklyPersonalFiringPaused
Last checked
Last checked 1 day ago
Last value
Last value 1.9 vs threshold 2
PauseResume

Paused. No checks until it’s resumed.

Every alert on one page

Org-wide alerts are shared with everyone; personal ones only you can see. Pause one, resume it, read its history or delete it.

In the Slack alerts channel, Sovarium posts: Alert fired: Refund rate over 13%. Observed 13.2, threshold 13, checked 2 October at 08:00, created by Olivia Mason, with a link to the Alerts page.

An email from Sovarium: Alert fired: Refund rate over 13%. The condition you asked Sovarium to watch is now true. Observed 13.2, threshold 13, checked 2 October at 08:00, with a View Alerts button.

Slack for the team, email for you

Org-wide alerts post to your Slack alerts channel, with who set them up. Personal ones email just you. Both give the rule, the number it found and when it checked, with a link back to the Alerts page.

Refund rate over 13%

Refund rate (last 30 days) goes above 13%

14 checks2 messages

Fourteen daily checks from 30 September to 13 October. The refund rate goes over 13% on 2 October, and the alert fires and tells the team. It stays over the line for three more mornings without another message, drops back under on 6 October, which is noted in History, climbs over again on 11 October, which fires a second message, and drops back on 13 October.

HistoryClose history

  1. Resolved

    13 Oct 2026, 08:00

    Observed 13 · threshold 13

  2. Fired

    11 Oct 2026, 08:00

    Observed 13.1 · threshold 13

  3. Resolved

    6 Oct 2026, 08:00

    Observed 12.9 · threshold 13

  4. Fired

    2 Oct 2026, 08:00

    Observed 13.2 · threshold 13

  5. Created

    29 Sept 2026, 10:14

    Observed 12.61 · threshold 13

    Refund rate (last 30 days) goes above 13%

One message per crossing, not per check

Two weeks of example checks. The team heard twice, once for each time the rate went over the line. Mornings above it stay quiet, and the drop back under goes in History, not the channel.

Watch your refund rateyour EU ordersyour stockyour deliveriesyour disputesyour order value on your own data.

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